“I came to the Reframing Conflict course with some hesitation and questions concerning
it's value. I can honestly say that I have enjoyed each session and
will now look at conflict situations in a different frame of mind.
Thank you for your time and the excellent presentations.”
- Jack Keaney
“As a
parent of one of the Willauer students, I would like to thank you for
allowing them space for their project. Because our kids go to school on
an island, much of what they do there can be somewhat
mysterious……especially when they're at that communicative teen
stage ( “what did you do today?”….”stuff”). Having the blog to
read was a wonderful way for us parents to watch this exctiting project
unfold. I have saved every word of the blog so my daughter will have
the memory of this wonderful experience forever.
Thank you so much!”
– Trish Byrne, mother of Alana
“I took the pilot of version of the CDM- Conflict Management module awhile back. I found
the information very useful. Not only do I use it in my own
dealings, but I often refer to it when helping junior staff work
through their own conflict situations. As a result, I’m getting a
reputation as the person to see if you need to get a difficult message
across.”
“I thought
this class was excellent. The information presented in the course documents and
texts were informative and engaging.”
“From start to finish, concept to execution, you and your staff were
organized, efficient, flexible, and professional….None of us
anticipated the unparalleled success of this project: initial
predictions were in the neighborhood of 2,000 enrolled and in the end,
we enrolled over 6,000. This experiment in distance learning was an
unqualified success and much of the credit goes to you.”
– Michael T. Boland, Associate Dean, Harvard Business School
“Congratulations! The course was a high-quality educational event that
should have a very positive impact on HBS alumni and their colleagues
in attendance. It just adds to the pride we can have in attending such
a great institution.”
– Jed Bullard, CEO, E.D. Bullard Company, about a course for Harvard Business School
“I was extremely pleased. I enrolled several staff members and we came
out feeling elated. We are going to present these ideas to top
management.”
– Marcia King-Gamble, Director Guest Relations, Carnival Cruise Lines
“Flawless execution!”
– Peter Drucker, author, about an OTTER telecourse with 10,000 students registered
“What a great effort you put forth in putting together the
course. So many pieces had to be fitted together that this resembled
something demanding a 'General Ledger.' But you did it expertly and
with the right mixture of enthusiasm and discipline.”
– James L. Heskett, UPS Foundation Professor of Business Logistics, Harvard Business School
