Introduction
As most know, the Internet and related technologies have made many
things possible that were almost inconceivable only a few decades ago.
There can be little doubt that blogs, streaming audio, webinars,
asynchronous and synchronous web tools, and virtual teamwork software
have given negotiation and mediation practitioners and scholars a new
platform to disseminate ideas to a wide array of people who ordinarily
would not have taken the time to understand the benefits of these
processes. In addition to everything that is out there, we can now add
the increasingly invaluable tool of Podcasting to the list.
What is Podcasting?
For those readers that are unaware of Podcasting, it is crucial that
you understand what this instrument is, how easy it is too use, and how
it might aid you in your work. Specifically, Podcasting can enable you
to reach audiences you might never engage with, as well as to help keep
those already interested in negotiation and mediation intrigued and
thirsting for more.
The term Podcasting is a hybrid word derived from the word broadcasting
and the device that is used to listen to the broadcast – iPod, which is
made by Apple Computer. According to another useful Internet service –
Wikipedia (the free encyclopedia) – “Podcasting is a method of
publishing audio broadcasts via the Internet, allowing users to
subscribe to a feed of new files. It became popular largely due to
automatic downloading of audio onto portable players or personal
computers.” [1]
Podcasting can be differentiated from other types of online media
delivery because of its subscription model, which uses a feed sytem
known as Really Simple Syndication (RSS) [2]
to deliver files. The best way to explain Podcasting to the “non
techie” is that it enables independent producers – like you, me, and
the guy next door — to create self-published syndicated radio
broadcasts. From the users’ end, Podcasting couldn’t be easier.
Listeners simply subscribe to the feeds using “podcatching” software,
which periodically checks for and downloads new content automatically
to an iPod. And voilá, a new Podcast appears in your iPod each week
without you doing anything else. Imagine the possibilities!
[3]
And imagine is exactly what I did when a consulting group that I work
with – The Otter Group – proposed that I start doing a simple 3-5
minute Podcast around the topic of negotiation. We entitled the Podcast
the “Negotiating Tip of the Week”. At first I had a healthy amount of
skepticism – something that has never stopped me before. However, as I
learned about Podcasting I realized the technology was incredibly easy
to use and the results were, well, rather amazing. In one year of doing
one Podcast per week I had approximately 3,500 to 4,000 people
regularly downloading my short and pithy recordings to listen to on the
subway, in the workout room, at the office, or when walking in the
woods. The listeners ranged from diplomats to financial advisors to
homemakers.
Examples: Broad, Narrow, and Interactive
If you go to www.negotiationtip.com (see image below) you will be able
to see and listen to the Podcasts that I have recorded to date. As you
can see from the list of topics on the website, I have covered both
broad conceptions, such as general approaches to negotiation, and
focused very narrowly on specific concepts, like the role of silence in
negotiation. One last idea I have been experimenting with lately is to
conduct more interactive Podcasts – posing actual negotiation scenarios
to the listeners and asking them to think about what they would do. In
the subsequent Podcast, I include some of the listeners thoughts and
provide them with a few of my own ideas to address the negotiation
problem in question.
Practically Speaking:
How do you Podcast? [4]
So, how exactly do you get starting making a Podcast? Here are some of
the basics. First, you will need to create a topic and a title that
best captures what you will do in your Podcast. Note that if you are
going to do a weekly podcast you should have a lot of material in
“mental storage.” When you get people to tune in regularly, you create
an expectation that something new will be coming each and every week.
Second, get some simple devices to record your Podcasts. For example,
the Otter Group purchased a microphone for me that plugs into my
laptop. For those of you that have a desktop computer or laptop with a
microphone already built into it that will also work fine.
Third, you need a place to record and save your Podcasts. We use a
website called Audioblog.com, which lets you record and save files on
the web for less than $5 per month. After you have recorded your
Podcast you can download it to your computer and save it just like you
would any other file. It is also helpful to have a freeware (i.e., one
you can download for free from the web) editing program to delete out
pauses and other mistakes or glitches. The editing program that I use
is called Audacity. Without such editing software you need to make a
perfect recording. That can take extra time and get a bit frustrating.
For ease of use by your “podcatchers,” save the recording as an mp3
file and make sure that your settings in Audacity are on “wav out
mixture” and the volume is on high.
Finally, register your Podcast with a number of Podcast Aggregator
sites, such as podcastalley.com or ipodder.com. These are places where
Podcatchers can go looking for Podcasts on topics of interest. Of
course, it is also helpful to register your Podcast with iTunes from
Apple. It can be helpful to set up a webpage or blog that links to your
Podcasts so your listeners can also tune in online.
That is it – pretty simple. And remember that it is the power of the
Aggregator sites (using RSS feeds) that spreads your message and ideas
widely!
One Opinion on the Best Uses for Podcasts Today
Before concluding this brief article, it seems useful to discuss what
Podcasting is best used for in our world as it is presently
constituted. One caveat, Podcasting is very much in its infancy and so
its uses will undoubtedly multiply in the future. That stated, from my
perspective the following seem to currently be the best uses for
Podcasting as it relates to negotiation and mediation:
- As a way to reach audiences that normally
would not be privy to the value of negotiation and mediation
- As
a tool to peak the interest of people that already know a little about
negotiation and mediation and to encourage them to learn more
- As
a tool to raise awareness about negotiation and mediation and all the
complex dynamics and issues that impact these processes
- As a way to convey stories about the power and
benefits of negotiation and mediation
- As a tool to
advertise your skills and abilities as a teacher and trainer
- As an easy to use and convenient refresher to
trainings you may have provided
Conclusion
We live in a world of instant information. We live in a world of
simplicity. We live in a world that desparately needs negotiation and
mediation skills and processes. Podcasting enables practitioners and
scholars of negotiation and mediation to extend our reach and explain
concepts simply, in an unfiltered manner, to a large number of people
around the globe. If 3,800 people have downloaded my Podcasts over the
past four months alone, imagine what would happen if we had legions of
Podcasters spreading the message that negotiation and mediation are
invaluable tools to have in your toolbox. I am hard pressed to think of
something that would help our field more. . .aren’t you?
Note of thanks: I would like to thank my friends and
colleagues
at the Otter Group – Kathleen Gilroy, Glen Mohr, and Aixa Almonte –
for their comments, suggestions and input into this article.
End Notes
1 http://en.wikipedia.org/wiki/Podcasting
2 RSS is a tool for condensing information
into a
feed, which can then be downloaded automatically as new information
becomes available. At a technical level, RSS is a file format as well
as the process for converting things to that format and distributing
them. This technology allows you to “subscribe” to any source (website,
weblog, database, news site) that provides an RSS feed. These are
typically sites that change or add content regularly. To subscribe to a
feed you use a piece of software called an “aggregator.” Aggregators
will soon be built into all browsers, but they can also be integrated
with email programs like Outlook or Google Desktop. The aggregator acts
as a personal mailbox. You then subscribe to the sites that you want to
get updates on and they start appearing in your mailbox. RSS
subscriptions are free, but they typically only give you a line or two
of each article or post along with a link to the full article or post.
3 Unlike streaming audio, which requires
you to listen
in real-time, podcasting lets you control how and when you listen.
Podcasts are portable and re-useable. But with subscriptions,
podcasting goes to a new level of ease and simplicity. You publish and
then find your podcast in, for example, iTunes. Users subscribe to your
podcast feed in iTunes and then iTunes automatically downloads each new
episode as it becomes available. With the click of a button, you get
the most recent episode — and all future episodes — automatically
delivered directly to the iTunes Podcast Library.
4 By the way, if this explanation is not
enough there is a “Podcasting for Dummies” book on the market by
Matthew Bishcoff.