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James L. Heskett, UPS Foundation Professor of Business Logistics, Harvard Business School

“What a great effort you put forth in putting together the
course. So many pieces had to be fitted together that this resembled
something demanding a 'General Ledger.' But you did it expertly and
with the right mixture of enthusiasm and discipline.”

– James L. Heskett, UPS Foundation Professor of Business Logistics, Harvard Business School

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